zAgileConnect

Description

zAgileConnect provides deep integration and interoperability between Salesforce and JIRA. Its Salesforce-centric approach brings full JIRA functionality (create, edit, view, search) to Salesforce and eliminates the need to switch to JIRA.

• Improved collaboration with engineering

• Reduced time for tracking issue resolutions

• Improved SLA compliance and customer satisfaction

zAgileConnect provides powerful bidirectional integration of information between Salesforce and JIRA. It improves coordination between teams across the two applications so that both sides may efficiently collaborate, exchange information, and track various activities as they work on various customer-centric tasks -- without needing to go back and forth between applications.

The goal of this integration is to bridge the gap between Sales, Support and Engineering, and allow them to work more efficiently towards resolving customer-related tasks.

zAgileConnect delivers integration and flows specifically targeted for Customer Support (i.e. Case-centric). Other Salesforce objects, such as Account, Lead, custom objects, etc. and related workflows will also be supported in future releases.

zAgileConnect allows Support teams to work efficiently with engineering. As support calls are captured, Help Desk can create specific issues in JIRA for triage by engineering. Issues may be further elaborated, prioritized and scheduled for delivery either as patches or releases. Support stays in sync throughout the resolution processes to ensure timely feedback to customers.